Service includes: Unlimited remote support and five hours of onsite support for a year. Onsite support is by appointment only. Remote support is between the hours of 9 a.m. and 10 p.m. (PT) Monday through Friday, 10 a.m. and 9 p.m. (PT) on Saturdays and 12 p.m. and 9 p.m. (PT) on Sundays. Emails are accepted anytime and will be responded to at the tech’s earliest convenience during regular remote support hours. Once a call, text, or email has been made for remote support, the tech will respond at their earliest convenience. All time is available for the year with no maximum usage per month. If all onsite time is used an additional 4 hours can be purchased at the $175 rate. The unlimited remote support starts from the day of purchase. The original onsite support time does not roll over past a year. The start date will be the day of purchase for any additional onsite time added on. If the issue can not be resolved remotely any remaining onsite support may be used and/or another service and cost will be recommended. Support cost only covers labor time, any cost for parts, added equipment needed, or any other purchase needed is not covered by this plan.